Introduction
This Privacy Policy explains how IQube ("we", "us", "our") collects, uses, discloses, and protects the personal information of users who access our mobile application, web platform, and related services (collectively, the "Platform"). By registering for or using IQube, you agree to the practices described in this policy.

Information We Collect
We collect information you provide directly, such as your name, email address, phone number, Emirates ID, UAE PASS ID, nationality, passport details, uploaded documents, and payment information. We also collect information generated through your use of the Platform, including booking history, transaction records, live video session logs, chat and AI assistant interactions, and device or usage data.

How We Use Your Information
We use your information to create and manage your account, process bookings and payments, connect you with the appropriate government service or employee, provide AI-powered recommendations, send booking and payment notifications, respond to support requests, verify your identity through UAE PASS or Emirates ID, and improve the performance and security of the Platform.

Information Sharing & Disclosure
We do not sell your personal information. We may share information with government authorities relevant to your requested service, verified employees assigned to your booking, third-party payment gateways to process transactions, and service providers who support our technical operations, always under appropriate confidentiality and security obligations.

Data Security
We implement industry-standard technical and organizational measures, including encryption, access controls, and secure authentication, to protect your personal information from unauthorized access, alteration, or disclosure. Live video sessions and document uploads are transmitted through secure, encrypted channels.

UAE PASS & Third-Party Integration
IQube integrates with UAE PASS to allow secure, verified digital sign-in. When you use UAE PASS to log in, information is shared between IQube and UAE PASS in accordance with UAE PASS's own privacy and data-sharing terms, which we encourage you to review.

Your Rights
You may access, update, or request correction of your personal information through your account settings at any time. You may also request deletion of your account or raise privacy concerns by contacting our support team, subject to any retention obligations required by applicable law.

Cookies & Tracking
Our web landing page may use cookies and similar technologies to remember your language preference, improve navigation, and analyze usage patterns. You can manage cookie preferences through your browser settings.

Children's Privacy
IQube is intended for use by individuals who are legally able to enter into binding transactions. We do not knowingly collect personal information from children.

Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the Platform or via notification. Continued use of IQube after changes take effect constitutes acceptance of the updated policy.

Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us through the Contact Us section of the app or reach our support team via the registered admin email address.